I am a technical analyst & trading strategist advising a U.S.based Hedge Fund. I have been using FALCON, technical analysis solution from Reliable Software over the past three years. I am genuinely satisfied (my renewals for three years is proof enough) with the product and the geniality of the people who quickly address problems that crop up time to time. I am always delighted when the support personnel enthusiastically note down my suggestions, which are almost always implemented in due course. That is a big PLUS and says that the company is modest and ever ready to make valuable changes to its product profile.
I have had the pleasure in dealing with Gitanjali, Yusuf, Suhas,Marietta, Dinesh, Bhakti, Neelam, esp. Gitanjali and Yusuf/ Dinesh who are ever ready to provide prompt service at the beck of a tele-call and even during tense market hours. My thanks to the team and also the management for having such a self-motivated team who consider even an individual like me as very important.
Of course, there is always a great scope for improvement. My sincere suggestion to the company is to treat the following points as a benchmark in any efforts in upgrading the product and retooling it-
1. The interface must be as user-friendly and have a holistic approach as much possible
2. Must strive to achieve cutting-edge, global standards; eg: stockcharts.com
3. Responses to market need be more dynamic.
4. Simplicity in operations must be the hallmark.
Keep going, you are on the right track to progress and prosperity for all in your company.